Last updated: 05 July 2024

At Creogenic Pharma, we are committed to providing high-quality services to our clients. As our business model is primarily based on responding to inquiries and providing customized B2B solutions, our refund and returns policy is tailored to these circumstances.

1. Services and Consultations

For any paid consultations or services:

– If you are unsatisfied with a consultation or service, please contact us within 2 days of the service delivery.
– We will work with you to address your concerns and, if necessary, offer additional support or clarification.
– In cases where we are unable to resolve the issue to your satisfaction, we may offer a partial or full refund at our discretion.

2. Digital Products (if applicable)

For any digital products we may offer:

– Due to the nature of digital products, we generally do not offer refunds once the product has been downloaded or accessed.
– If you experience technical issues with accessing or using a digital product, please contact our support team, and we will assist you in resolving the issue.

3. Physical Products (if applicable)

In the rare event that we offer physical products:

– Returns are accepted within 2 days of receipt for unopened, unused items in their original packaging.
– The cost of return shipping will be the responsibility of the customer unless the return is due to our error.
– Refunds will be issued to the original payment method once we receive and inspect the returned item.

4. Cancellation of Services

– If you need to cancel a scheduled service or consultation, please provide at least 24 hours/days notice.
– Cancellations made with less than 24 hours/days notice may be subject to a cancellation fee.

5. Refund Process

– Approved refunds will be processed within 7 business days (if you are Applicable).
– Refunds will be issued using the same payment method used for the original transaction.

6. Exceptions

We reserve the right to handle refund requests on a case-by-case basis. Exceptions to this policy may be made at our sole discretion.

7. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

Creogenic Pharma
Address: Plot No 156, 1st Floor, Industrial Area, Phase 1, Panchkula, Haryana – 134103
Email: sales@creogenicpharma.com
Phone: +91-8264379214

This Refund and Returns Policy is subject to change without notice. The date of the most recent revision will be indicated at the top of this page.

By using our services or making a purchase, you agree to the terms of this Refund and Returns Policy.